For first-time users

For first-time users, we provide an easy-to-understand usage guide divided into categories. It contains detailed instructions on everything from membership registration to payment, delivery, and returns/exchanges, and is packed with information to help you enjoy shopping with peace of mind.

About Membership Registration

The way to register as a member is as follows:

  1. Access the new member registration page
  2. Enter required information: Please enter the information required for the registration form (your name, (email address, password, etc.)
  3. Click the Create button: Once you have verified that all the information is correct, click the Create button.
  4. A registration completion email will be sent to the email address you registered.

Payment

You can choose from the following methods:

  • Credit card (VISA, Master Card, Diners, American Express)
  • Apple Pay
  • Google Pay

About Shipping

Shipping Fee

    [Within Japan]
    ・Nationwide flat rate of 800 yen (tax included)
    ・Free shipping for purchases of 10,000 yen or more (excluding tax)

    [Outside Japan]
    ・3,500 yen (tax included)

    Please see our Shipping Policy page for shipping timelines.

    Regarding international shipping

    This is a notice for customers using international shipping. Our store delivers products internationally, but when shipping overseas, customs duties may be incurred based on the laws of the destination country. Customs duties vary depending on the type and price of the product, as well as the regulations of the destination country.

    Customs duties are usually collected by your local shipping company or customs when you receive the product. You may be asked to pay customs duties by the shipping company when the product arrives, so please be sure to pay them when this happens.

    Regarding shipping to Korea

    As per the requirements of South Korean Customs, orders from South Korean residents will require a 13-digit code, including the "Personal Customs Clearance Code" (PCCC).

    We apologize for the inconvenience, but when ordering products, please make sure to enter your "Personal Customs Clearance Code" (PCCC) in the comments section of the checkout screen. This code is required to ensure smooth customs clearance.

    For more information about PCCC, please visit the Korea Customs website .

    Returns and Exchanges

    Please check our refund policy page .

    inquiry

    If you have any questions, please use the contact form .

    *If there is an error in your email address, we may not be able to reply, so please double-check the details you entered.

    *Please note that it may take some time for us to reply. Thank you for your understanding.